Kirk Office Equipment

To ensure we serve you better in the new millennium, we have commenced a major review of the way we do business. Our customers are our biggest asset. We need to ensure that changes made benefit you. Therefore, we have created this simple survey that we hope you will take a few minutes to complete.

Contact Name:

Company Name:

How would you rate our store in terms of:

	Excellent	Good	Fair	Poor
a) Selection of goods in stock
b) Pricing
c) Courtesy and service
d) Product knowledge of store staff
e) Ordering of goods
f) Delivery of goods
Any other comments:

How would you rate our technical services department in terms of:

	Excellent	Good	Fair	Poor
a) Ease of placing service request
b) Response time to service call
c) Specialist knowledge of technician
d) Professionalism of technician
e) Value of service
Any other comments:

How would you rate our sales department (computers/computer related products):

a) Do you know the name of the salesperson?	Yes	No
b) Do you know his/her direct or cell number?	Yes	No

	Excellent	Good	Fair	Poor
c) Ease of contacting salesperson
d) Product knowledge of salesperson
e) Professionalism of sales staff
Any other comments:

How would you rate our sales department (office equipment – copiers, facsimile, shredders):

a) Do you know the name of the salesperson?	Yes	No
b) Do you know his/her direct or cell number?	Yes	No

How would you rate our sales department (furniture):

a) Do you know the name of the salesperson?	Yes	No
b) Do you know his/her direct or cell number?	Yes	No

	Excellent	Good	Fair	Poor
c) Ease of contacting salesperson
d) Product knowledge of salesperson
e) Professionalism of sales staff
Any other comments:

How would you rate our accounting department in terms of:


	Excellent	Good	Fair	Poor
a) Having your account enquiries dealt with professionally
Any other comments:

Any other comments:

Would you recommend Kirk Office Equipment to other customers?

Yes

Would you like Kirk Office Equipment to contact you on any issues raised by this survey?

Yes